A decade building and running technology across four markets

ATN International — Brava Solutions

Bermuda · Cayman Islands · Guyana · USA

Multi-market technology services provider operating across four jurisdictions, each with its own regulator and legal regime.

• ●Built a new product technology service line from inception across four markets, spanning collaboration, voice, cloud, networking, connectivity and cybersecurity, with a multi-year roadmap, service frameworks, pricing models and SOWs.
• ●Accountable for the performance of the group's security solutions business unit: defined the go-to-market plan, owned the product roadmap, aligned staffing to revenue, and led the analyst team delivering managed detection and response, managed EDR and security monitoring.
• ●Partnered directly with the group CISO on infrastructure security risk and vulnerabilities as one of only two cybersecurity specialists in the company.
• ●Stood up and chaired the architecture review board and design authority, building it into a technology centre of excellence that set solution architecture, integration standards and reusable patterns on TOGAF practice.
• ●Co-developed the group's agentic AI strategy for presentation to the Board: four pillars across customer care, finance, operations and network, with a five-year opportunity roadmap.
• ●Productised DDoS Protection as a Service across all four markets on Kentik and Cloudflare Magic Transit, validated under a formal acceptance test plan.
• ●Managed strategic vendor and partner relationships from evaluation and contract negotiation through delivery performance, and led complex bids for high-value government and enterprise opportunities.

CCS Group Limited

Bermuda

Leading Bermuda-based managed IT and cybersecurity services provider serving financial services, insurance and professional services clients under BMA regulatory oversight.

• ●Shared P&L ownership of the professional services division with the President, managing a $20M services budget with financial controls and performance analytics that improved profitability by 15%.
• ●Built and led a 42-person multidisciplinary organisation, achieving 35% productivity improvement and 90% retention through structured performance management, mentoring and defined career paths.
• ●Developed and executed a five-year strategic growth plan that increased division revenue and market share by 10%.
• ●Owned cybersecurity as one of the division's core practice areas, delivering managed security services on Palo Alto Networks, Fortinet and Cisco to regulated clients.
• ●Led crisis response and technology remediation for a major security event, coordinating cross-functional teams, executive communications and regulatory engagement.
• ●Led enterprise-wide ITSM implementation (Freshservice) and Salesforce Sales & Service Cloud, establishing workflows, SLA structures, escalation paths and reporting dashboards.

Digicel Group

Bermuda

Caribbean telecommunications leader. End-to-end technical strategy, pre-sales, service delivery and operations for the B2B managed services division serving enterprise, multinational and government clients.

• ●Served as Lead Architect for the Government of Bermuda core network replacement, re-platforming 60+ sites across 12+ ministries and migrating them live, service by service, with no sustained outage.
• ●Adopted the NIST Cybersecurity Framework and CIS Controls ahead of any government mandate, applying baseline device hardening and least-privilege access control. Those standards became the documented baseline reused by later government projects.
• ●Part of the senior leadership team for the Bermuda market, with direct input into platform, product and infrastructure investment decisions.
• ●Acted as senior technology strategy consultant to enterprise and government clients, defining technology strategy, solution and security architecture, and risk mitigation plans.
• ●Designed and implemented customer journey maps and workflow engineering across B2B managed services, identifying friction points and driving continuous improvement.
• ●Oversaw a managed services portfolio spanning Microsoft Azure, M365, Cisco enterprise networking, Meraki, SD-WAN, Fortinet, Citrix, IBM business continuity, and proprietary cloud, colocation and DRaaS platforms.